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Work Graph

The graph of human work

Where does human capacity go?

Every process broken into activities and tasks, with the roles that do them. Not the org chart: the real work, across departments.

Features

  • 01

    Organisation import

    Roles, headcount and costs from the HRIS, identities pseudonymised.

  • 02

    Guided questionnaire

    20 minutes per person, factual questions about the work.

  • 03

    Process reconstruction

    Answers mapped to a process taxonomy, duplicates merged.

  • 04

    Reconciliation

    Self-reports, volumes and managers compared; gaps are settled.

work graph · value stream › process › activity › task · roles
Demo data
VALUE STREAMPROCESSACTIVITYTASKROLEcross-cutting dimensionLead-to-CashProcure-to-PayRecord-to-ReportLead managementAccount researchInvoice processingMgmt reportingLead enrichmentLead qualificationAccount briefThree-way matchException handlingVariance analysisFirmographic lookupICP fit checkDiscovery callDraft account briefPO / receipt matchSupplier queryCommentary draftMarketing opsSDRAccount execAP clerkFP&A analyst

Scroll sideways to explore the graph →

Selected activity

Lead-to-CashLead management

Lead qualification

FTE
4.6
Hours / year
7,360
Volume
24,000
Cost / lead
€13.73

How the number is built

12 SDR × €72k × 35% €302.4k

2 Marketing ops × €68k × 20% €27.2k

Human cost €329.6k

÷ 24,000 leads €13.73

  • 12 SDRsImportedHigh confidence
  • €72k loaded costImportedHigh confidence
  • 35% of timeEstimatedMedium confidence
  • 24,000 leadsObservedHigh confidence

Roles

SDR · 12Marketing ops · 2

Tools

CRMSales engagementLinkedInChatGPT Enterprise

Inputs → outputs

Inbound lead, enrichment dataQualified meeting, disqualification reason

Hands off to

Account exec · discovery

How the map is built

Evidence

Useful at level 1. Sharper at 2.

  • Org and HR dataL1Org chart, roles, headcount, cost bands
  • Existing documentationL1Job descriptions, SOPs, process maps
  • Guided questionnaireL1Factual questions, ~20 min
  • Manager validationL1Accept, correct, merge, split
  • Volume exportsL2CSV from CRM, ERP or ticketing: counts
  • Native integrationsL3 · laterSalesforce, HubSpot, SAP, ServiceNow, Jira…

Guided questionnaire

Example

Facts about the work, not “your processes”

What takes more than two hours a week?

Chasing suppliers when an invoice doesn’t match the PO. Almost a day a week.

What triggers it, and who gets the result?

A blocked invoice in SAP. I send the fix back to AP.

activity · supplier exception handling

trigger · blocked invoice · output · resolved match

time · ~20% · estimated

Reconciliation

Example

When sources disagree, a person decides

The model doesn’t know the truth. It compares evidence and flags the gap for the manager.

Supplier exception handling

  • Employee input4.8 FTE

    7 AP clerks, self-reported

  • Manager estimate3.0 FTE

    AP manager

  • Volume model5.2 FTE

    6,200 exceptions × 1.35 h

Discrepancy · validation required. Accept, correct, split or reclassify. The decision is logged.

Map a first process.

From your HR and business systems to the work graph, read-only.

Plan a pilotSee the deployment method